Frequently Asked Questions

Below is a list of Frequently Asked Questions about the repair smartphone.

General Questions

What types of Smartphones do you repair?

We repair all smartphones available in the market including Apple, HTC, Samsung, Motorola, Blackberry, Nokia and Huawei smartphones.

I tried repairing my smartphone myself, can I still bring it in for repair or diagnostic?

Yes, no problem, please walk in to the store and bring your device, or mail it to us.

I have multiple issues with my smartphone, can I get a deal on multiple repairs?

Yes you can, give us a call and describe your problem and we will see what we could do for you.

Are the parts OEM?

We work hard to only provide OEM or OEM quality parts. All of which are fully compatible to your device. All parts we sell for DIY repairs are the same as the ones we use to repair. They have to be good!

Mail in Repair Questions

How long does it take to repair?

Over 95% of repairs received are repaired and sent the same day. This is not guaranteed but is often the case. Once repaired, we post the device back to you using Royal Mail next day service (fully insured and tracked).

Can I mail in any device for repair?

You can mail-in anything listed on our site. If you have any questions or your device is not listed please call and our technicians will assist you.

What should I include when I am sending my device to you?

We need your device, return address and contact details. Please do not send your device in it’s original box as this will cause an increase in delivery charges.

Do I have to include my passcode with my phone?

It is recommended but not required. We need the passcode in order to test your phone after the repair. If you do not wish to provide your passcode, certain phone functions won’t be tested such us camera, Wi-Fi, and Bluetooth, and therefore can’t be verified by us to work.

Do you need my SIM card?

No we do not need your SIM card but without it we cannot fully test your device.

How long is the warranty?

Every part or repair has a 6 month warranty period from the date the item or device has been sent. We do have a “no quibble” return or refund policy but do not cover accidental damage…for example, if you have dropped and smashed your screen!

Liquid Damage Service

What should I do if my device falls in water or another liquid?

Do not turn on your device. It’s best if you bring it the next day or even the same day, as we will have a better chance of repairing it. Of course if you can’t make it to one of our locations, try to dry it out, then bring or mail your device to one of our locations.

My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?

The easiest answer to that question is to simply call us at one of our locations so our technicians can diagnose the problem.

How long do water damage repairs take to complete?

Water damage repairs generally take between 24 and 72 hours to complete depending on the level of damage. This estimate can vary, however, depending on the extent of the damage to the logic board and other components.

Glass & LCD Replacement Service

After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?

Yes, any non responsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality. Check out our glass replacement article to learn more about broken glass and the repair process.

How do I know if I need the LCD repair or not?

If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to hello@smobi.co.uk and we will do our best to diagnose it.

The glass on my iPhone is completely shattered and is chipping off, is the glass replacement service all I need?

Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.

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